1. How does the COVID-19 virus spread?

- The COVID-19 virus spreads through contact with droplets and respiratory secretions (runny nose, phlegm, etc.). When an infected person coughs or sneezes, droplets containing the virus are blown into the air and enter another person's respiratory system; or, when you touch your eyes, nose, and mouth with a virus-contaminated hand, the virus can be absorbed through the mucous membrane. To prevent this, wearing a mask is strongly recommended.

2. What is the quarantine situation now in Korea?

- Under special immigration procedures, all immigrants arriving from abroad must have their body temperature measured, regardless of their nationality, and also need to complete a special quarantine report and a health questionnaire. Those who are subject to special immigration can enter Korea only if their contact information and residence in Korea are confirmed, and must install the ‘Mobile Self-Diagnosis App’ to check for possible infections such as fever during their stay. All immigrants must install the App and check their status once a day for 14 days after entering Korea, and use the App to report whether or not they have symptoms. 

- http://ncov.mohw.go.kr/selfcheck/?fbclid=IwAR0v13knhH_unLT8ngvxkUxSg1TSul_MKh9-EdKPImYuajg4cCcE5A8AxGA

3. How many COVID-19 cases have been confirmed in Busan?

- A total of 133 cases were confirmed in Busan as of April 24. Of those, 3 died, 113 recovered, and 17 are currently being treated.

4. If service engineer cannot be embarked due to immigration restriction by COVID-19, how can Panasia solve the claim?

- We will receive vessel's long term schedule from ship management company, and we will arrange the engineer to the port where engineer can embark. In addition, we will provide detailed trouble shooting data to the vessel to treat the claim by crews.

5. What is Panasia doing to prevent the spread of COVID-19?

- We are currently distributing masks and hand cleaners to our employees and suppliers to prevent spreading from COVID-19, and continue to carry out quarantine activities to provide a safe and healthy working environment. We are also monitoring the body temperature of all visitors to Panasia, and do not allow the entry of people whose body temperature is above 37.5^oc.

6. Is there any delay in the delivery of project supplied by Panasia due to COVID-19?

- We are adopting a policy to secure sufficient inventory and diversify suppliers in order to prevent any delays in production, customs clearance, and warehousing of overseas imported materials due to COVID-19. As a result, to date, there has been no delay in delivery of our supplied project due to COVID-19. Our standard lead time is 7-8 months after scrubber drawing approval, and 4 months after BWTS drawing, and there is no change in our lead time till now.

7. Is there an alternative for business consultation if visits are restricted due to COVID-19?

- If it is not possible for a customer to visit, we can facilitate an online conference call or video conference.

8. What is the current BWTS approval status?

- On December 14, 2018, USCG TA was issued, and on March 19, 2020, it was additionally issued under the condition of 24H holding time. 

- On August 16, 2019, the Norwegian governmental type approval was obtained from DNV-GL, and to date, the issuance of DNV-GL, RINA, CR, CRS, and KR Certificates has been completed. In addition, we expect the issuance of ABS, LR, BV, RS, and NK Certificates and the approval of FLAG to be completed soon.

9. Is there any training program for SCRUBBER and/or BWTS?

- Currently, a training program is available for BWTS at the 5 global training sites and on CBT (computer based training) program on the desk. For SCRUBBER, a training center and CBT program will be completed in 2020 to provide a training program.

10. How can I request A/S, Claim, or Spare Parts for Panasia products?

- Customer support (A/S, CLAIM and SPARE PART)

http://www.worldpanasia.com/board/contact/board_write.php 

Contacts for A/S & CLAIM

: scrubber_service@worldpanasia.com (SCRUBBER)

bwts_service@worldpanasia.com (BWTS)

tlgs_service@worldpanasia.com (TLGS)

Contacts for spare parts

: project@worldpansia.com (SPARE PART)